Return & Refund Policy

Last Updated: 31 August 2026

At Mr Dhow Cruise, we want you to be completely satisfied with your booking. This Return & Refund Policy explains when and how refunds apply to cruises and activities booked through mrdhowcruise.com. As a booking platform working with licensed cruise operators, our refund terms depend on the type of cruise you book.

1. Nature of Our Bookings

Mr Dhow Cruise sells tickets and reservations for scheduled cruises, yacht parties, desert safaris and related experiences. These are date-specific and time-specific services, not physical products. As such, “returns” apply as booking cancellations and refunds rather than product returns.

2. Standard Cruise Cancellations

For most standard dhow and yacht cruises:

  • Free cancellation is available up to 24 hours before the scheduled departure, unless stated otherwise at the time of booking.
  • Cancellations made within 24 hours of departure are generally non-refundable.
  • To cancel, contact us on WhatsApp at +971 55 355 7286 or email booking@mrdhowcruise.com with your booking details.

3. Special-Event Bookings

Special-event cruises such as New Year’s Eve, festive or peak-date bookings have stricter terms:

  • These bookings are usually non-refundable and non-cancellable once confirmed.
  • The exact policy for your booking is shown clearly at the time of booking.
  • We recommend booking special events only when your plans are confirmed.

4. No-Shows and Late Arrivals

  • Cruises depart on schedule and cannot wait for late guests.
  • If you arrive after the boarding time, it is treated as a no-show.
  • No-shows and late arrivals are not eligible for a refund.
  • Please arrive at least 30 minutes before your scheduled boarding time.

5. Cancellations by Us or the Operator

If a cruise is cancelled by us or the operator due to unavailability, insufficient participants, bad weather, rough sea conditions, mechanical issues, or instructions from the coast guard or authorities:

  • You will be offered a full refund of the amount paid, or
  • An alternative date or cruise of equal value, based on your preference.

Our liability in such cases is limited to a refund of the amount you paid. We are not responsible for any additional expenses, such as travel, accommodation or third-party bookings.

6. Health-Related Cancellations

If you need to cancel due to a genuine medical reason, please contact us as soon as possible with valid supporting documentation (such as a medical certificate). Health-related refund requests are reviewed on a case-by-case basis and are approved only after verification. Requests without adequate proof may be declined.

7. How Refunds Are Processed

  • Approved refunds are processed to your original payment method.
  • Refunds typically take 7 to 14 business days to appear on your statement, depending on your bank or payment provider.
  • Any transaction or gateway fees may be deducted where applicable.

8. How to Request a Refund

To request a cancellation or refund, contact us with your booking details:

Please include your name, booking date, cruise name and the reason for your request. Our team is available daily from 9:00 AM to 11:00 PM to assist you.

9. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. The policy that applied at the time of your booking is the one that governs your booking.

10. Contact Us

For any questions about returns, cancellations or refunds, please contact us:

Mr Dhow Cruise
Email: booking@mrdhowcruise.com
WhatsApp / Phone: +971 55 355 7286
Address: Al Barsha Road, Al Barsha, Dubai, UAE
Hours: Open Daily, 9:00 AM to 11:00 PM