Last Updated: 31 August 2026
At Mr Dhow Cruise (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit mrdhowcruise.com, book a dhow cruise in Dubai, or contact our team. By using our website or booking our services, you agree to the practices described in this policy.
1. Who We Are
Mr Dhow Cruise is a Dubai-based dhow cruise booking platform that partners with licensed cruise operators to offer dhow cruises, yacht cruises, desert safaris and related experiences across Dubai Marina, Dubai Creek, the Dubai Water Canal and beyond. Our office is located at Al Barsha Road, Al Barsha, Dubai, UAE.
For any privacy-related questions, contact us at booking@mrdhowcruise.com, on WhatsApp/phone at +971 55 355 7286, or at Al Barsha Road, Al Barsha, Dubai, UAE.
2. Information We Collect
We collect information you provide directly, and information collected automatically when you use our website.
Information You Provide
- Contact details — your name, phone number, WhatsApp number and email when you book or enquire.
- Booking details — the cruise selected, preferred date, number of guests, deck or package choice and special requests.
- Transfer information — your hotel name, area or pickup address if you request a transfer.
- Payment information — processed securely through third-party gateways or on arrival; we do not store your full card details.
- Communications — messages you send via WhatsApp, email, our contact form or phone.
Information Collected Automatically
- Usage data — pages visited, time spent, links clicked and browsing behaviour.
- Device data — IP address, browser type, device type and operating system.
- Cookies — small data files stored on your device.
3. How We Use Your Information
We use your personal information to process and confirm your cruise bookings; communicate with you via WhatsApp, email or phone; arrange transfers and coordinate with partner operators; send booking confirmations and updates; respond to your questions; improve our website and services; send offers (only if you have opted in); and comply with legal obligations and prevent fraud.
4. How We Share Your Information
As a booking platform, we share limited information with trusted third parties only as necessary to complete your booking:
- Partner cruise operators — your name, guest count, date and booking details, so the licensed operator can prepare for your arrival.
- Transfer providers — your pickup location and contact details, if you request a transfer.
- Payment processors — secure third-party gateways that process your payment.
- Service providers — trusted companies that help us run our website and communications.
- Legal authorities — where required by law or to protect the safety of guests.
We do not sell your personal information to third parties for their own marketing.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic and remember your preferences. You can control or disable cookies through your browser settings, though disabling them may affect how some parts of our website work.
6. How We Protect Your Data
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. Payments are handled through secure, encrypted third-party gateways. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil your booking, provide support, comply with legal obligations and resolve disputes. When it is no longer required, we securely delete or anonymise it.
8. Your Privacy Rights
You have the right to request access to your personal information; request correction of inaccurate information; request deletion where applicable; withdraw consent to marketing at any time; and object to certain uses of your information. To exercise any of these rights, contact us at booking@mrdhowcruise.com or on WhatsApp at +971 55 355 7286.
9. Marketing Communications
If you have opted in, we may send promotional offers and cruise updates via WhatsApp, email or SMS. You can opt out at any time by contacting us or using the unsubscribe option in our messages.
10. Third-Party Links
Our website may link to third-party websites, such as partner operators or social media pages. We are not responsible for their privacy practices and encourage you to read their policies before sharing personal information.
11. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. Bookings that include children are made by the accompanying adult.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted here with a revised “Last Updated” date. Please review this policy periodically.
13. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:
Mr Dhow Cruise
Email: booking@mrdhowcruise.com
WhatsApp / Phone: +971 55 355 7286
Address: Al Barsha Road, Al Barsha, Dubai, UAE
Hours: Open Daily, 9:00 AM to 11:00 PM